Just another day at work

We had a long shift today and a number of people coming in for the Labor Day Weekend.  I got a call from a man who said "I don't know where I am."  I replied that "I didn't know either, but it you could tell me what he was near perhaps I could help."  He said "I don't know where I am."  After sometime I got him to say he was near a Conoco Gas Station.  I told him there were several Conoco Stations around, did he see a street sign.  His answer "No".  Finally I could hear his wife say they are at a Flying J station.  Then I gave him directions, which should be a 20 minute at the most, trip.  After about an hour they arrived.  I didn't even want to ask.